📌 Product Support Policy1. Scope of SupportOur support services are designed to help customers access and use the product smoothly. Support includes assistance with:* Product access issues (login, download, viewing)
* Technical difficulties related to the platform
* Clarification on product structure or navigation
* Billing or payment-related queriesSupport does not include:* Personalized coaching or consulting (unless explicitly stated in the offer)
* Medical, legal, or financial advice
* Custom implementation beyond the product scope2. Support ChannelsCustomers can reach our support team through the following channels:* Email Support: [email protected]
* WhatsApp Support: +919435720818
* Support Form: [optional link]Please use one channel per issue to avoid duplication and delays.3. Support Availability* Support Hours: Monday to Friday
* Time: 10:00 AM – 5:00 PM (IST)
* Excluding public holidays and weekendsMessages received outside support hours will be addressed on the next working day.4. Response TimeWe aim to respond within:* 24–48 working hours for most queries
* Complex technical issues may take up to 72 working hoursResponse times may vary during product launches, promotions, or high-volume periods.5. Resolution TimeWhile many issues are resolved quickly, some may require coordination with third-party platforms or service providers. We commit to:* Clear communication during resolution
* Regular updates if delays occur
* Honest timelines without false assurances6. Customer ResponsibilitiesTo help us assist you effectively, customers are requested to:* Provide accurate purchase details (email, order ID, date)
* Clearly describe the issue with screenshots where applicable
* Maintain respectful communication with support staffAbusive, threatening, or inappropriate communication may result in limited or withdrawn support.7. Refund & Cancellation SupportSupport-related queries regarding refunds or cancellations are governed by our Refund Policy.
Please refer to the refund terms shared at the time of purchase.8. Updates & ChangesWe reserve the right to update this Support Policy at any time to improve service quality.
Changes will be effective immediately upon publication.9. Contact InformationFor all support-related matters, please contact:Support Team
📧 Email: [email protected]
📱 WhatsApp: +919435720818